What our virtual assistant services cover
Our virtual assistant services give you a dedicated assistant, provided through Intelligent Solutions Tech on a monthly plan, who takes the admin you keep pushing to the evening. The work happens inside your own tools: Gmail or Outlook, Google Calendar, your CRM, your project board and your shared drive.
We’re a Lahore team that has worked with owners in the US, Canada, the UK, Europe and Australia since 2018. A virtual assistant is a remote team member who handles recurring, rules-based tasks so the owner can spend the day on sales, delivery and decisions. That’s the job we staff for.
This page sits under our non-voice BPO services, so the same team can also cover email and chat support, data entry and back office work when you need more hands.
Tasks we take on
Most owners start with three or four of these and add more once the first month settles.
Inbox triage
We sort incoming mail into reply, delegate, file and ignore, draft the routine replies and flag anything that needs you.
Calendar and scheduling
We book calls, send confirmations and reminders, and protect the blocks you set aside for focused work.
CRM upkeep
New leads entered, notes logged after calls, stages moved and stale deals flagged in HubSpot, Pipedrive, Zoho or your own CRM.
Data entry and cleanup
Spreadsheets deduplicated, product catalogs updated, receipts logged and records matched between systems.
Research and lists
Supplier comparisons, venue options, prospect lists and short written summaries you can act on.
Invoice and payment follow-ups
Polite reminders on overdue invoices in QuickBooks or Xero, with a weekly list of who still owes what.
Executive virtual assistant support for founders
Some clients want one person who knows how they work. An executive virtual assistant covers your inbox, calendar, travel research and personal admin, and learns your priorities well enough to say no to meetings on your behalf.
We set this up with a short written brief: who gets an instant reply, who waits, which meetings you never take, and how you like drafts written. Your assistant works from that brief and you adjust it as you go. If you want a whole sales pipeline worked, pair the assistant with our business development services for lead gen and appointment setting.
How we start
- Free audit Tell us the tasks and tools through the free audit form, WhatsApp or email. No sales call needed.
- Written proposal You get a fixed monthly scope and price, with the hours, overlap window and task list spelled out.
- Process docs We write a short how-to for each recurring task with you, so the work doesn’t live in one person’s head.
- Supervised first weeks Your assistant starts on low-risk tasks while you review the output, then takes on more as you sign off.
- Report every two weeks A plain summary of what got done, what’s waiting on you and which tasks could move to automation next.
Assistants who hand repeat work to automation
A lot of virtual assistant work is copy and paste that a tool could do. We look for those tasks during the first month and, where it makes sense, hand them to our AI email triage or a Zapier or Make workflow. The assistant then checks the output instead of typing it.
That keeps the human hours on the work that needs judgment: reading tone in a client email, choosing which supplier to chase first, or spotting a booking that clashes with a school run. If you’re weighing the cost of a person against a workflow, the automation ROI calculator gives you a quick read.
Working with a team in Lahore
Pakistan Standard Time is ahead of the US, UK and Europe and behind eastern Australia, so we plan shifts around your day rather than ours. You’ll know the exact overlap window before you sign anything.
Our guide to outsourcing IT and digital work to Pakistan covers payments, contracts and data handling in more detail. For UK and EU clients, we work under a data processing agreement, and the details are on our GDPR page.
Virtual assistant services FAQ
What tasks can a virtual assistant take off my plate?
Inbox triage, calendar booking, travel research, CRM updates, data entry, invoice chasing, supplier follow-ups, document formatting and simple research. Anything that runs on a written process and a shared login is a good fit.
Will my assistant work during my business hours?
Yes. We schedule the shift to overlap with your working day, whether you’re on Eastern, Pacific, UK or Australian time, and agree a reply window for messages that come in outside it.
How do you keep my accounts and data safe?
Your assistant works inside your tools with their own named login, not your password. We use a password manager for shared access, two-factor authentication where the tool supports it, and remove access the day the work ends.
Do I need to get on a sales call to start?
No. Send the free audit form, a WhatsApp message or an email with the tasks you want covered. You get a written proposal with a fixed monthly scope and price, and you can ask questions in writing.
Can the assistant also handle email and chat support for customers?
Yes. Customer-facing email and chat support sits under the same non-voice BPO service. We write the reply templates and escalation rules with you before anyone answers a customer.